📄 Refund and Returns Policy – Bird Products USA

Last Updated: [September, 2025]

At Bird Products USA, we value your trust. This Refund and Returns Policy explains when and how returns, refunds, and claims are handled. Please read carefully before placing your order.

✅ Returns (Defective Items Only)

We only accept returns for products that are defective, damaged, or incorrect at the time of delivery.
Claims must be made within 7 days of receiving your order.
To start a return, contact us at support@birdproductsusa.com with your order number and photos of the defective item.

Restocking Fees

All refunds on defective returns are subject to a 4% processing fee to cover non-refundable credit card transaction costs.

💳 Refunds

Once the defective item is received and inspected, we will process your refund within 7 business days.
Refunds are issued back to the original payment method only.
Shipping costs are non-refundable unless the item is defective or incorrect.

🚚 Return Shipping

Customers are responsible for return shipping costs.
If the item is defective or incorrect, we will reimburse reasonable return shipping expenses.
Please always use a trackable shipping service when sending returns.

🚫 No Returns on Non-Defective Products

This Refund and Returns Policy does not cover:

Change of mind
Incorrect product ordered
Opened, used, or installed items

👉 All non-defective sales are final.

🚫 Exchanges

We do not offer exchanges.

If a replacement is required for a defective product, it will be processed as a return + refund.
Customers may then place a new order.

📌 Questions About This Refund and Returns Policy?

If you have questions about this Refund and Returns Policy, please contact our support team:

Bird Products USA
📧 Email: depalma.john92@gmail.com
📞 Phone: 602-699-4878